Microgaming Privacy Policy — Your Information Is Fully Secure

When you create an account and use our services on Microgaming, we collect certain necessary information. The sole purpose of collecting this data is to provide you with a safe and enhanced gaming experience. We never collect information that is not required.

We primarily collect the following types of information:

Beyond registration, we may request additional information when you contact our support team or participate in promotions. You will always be told why any information is needed before it is collected.

Microgaming uses collected data only for specific, defined purposes. We do not misuse any information, and using data in ways that violate privacy is against our policy. Every use case under the Microgaming Privacy Policy is detailed below.

• For account creation, verification, and management.
• To process deposit and withdrawal transactions.
• To track gaming history, bonuses, and loyalty points.
• To ensure platform security and prevent fraud.
• To meet legal and regulatory obligations.
• To handle customer support and resolve complaints.
• To send you relevant promotions and offers (you can opt out at any time).

Your prior consent will be obtained before your information is used for marketing purposes. You may opt out of marketing communications at any time.

Microgaming never sells your personal information. However, limited data may be shared with trusted partners where necessary to operate our services — always with your protection in mind.

• Payment Processor: Necessary information is shared with bKash, Nagad, and similar providers to process transactions.
• Game Providers: Minimal data sharing with licensed software partners solely for the purpose of delivering gaming services.
• Legal Authorities: Disclosure is mandatory when required by a court order or government directive.
• Security Auditor: Accredited cybersecurity firms engaged to conduct platform security assessments.

Every partner is contractually obligated to uphold our privacy standards. They may only use the information provided for its designated purpose — nothing else.

Microgaming protects your information to the highest industry standards. Our security team monitors systems 24 hours a day, 7 days a week. In the event of a data breach, we will notify you within 48 hours.

• 256-bit AES encryption on all data transfers.
• Two-factor authentication (2FA) support.
• Regular third-party cybersecurity audits are conducted.
• Payment data protection in compliance with PCI DSS standards.
• Automatic alerts are triggered when a suspicious login is detected.
• Physical security and access controls at our data centres.

We follow a data minimisation policy — we collect and retain only the information that is strictly necessary. Once data is no longer needed, it is securely deleted.

Microgaming uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device that help improve site functionality. We do not use any harmful tracking cookies.

• Essential Cookies: Maintains login sessions and security tokens. The site cannot function without these.
• Performance Cookies: Used to improve page loading speed and overall user experience.
• Preference Cookies: Used to remember your language settings and display preferences.
• Analytics Cookies: Used for site traffic analysis — fully anonymized data.

You can disable non-essential cookies at any time through your browser settings. Note that disabling essential cookies may cause some site features to stop working. Cookies generally expire within 30 days to 1 year.

Microgaming places the highest importance on your data rights. You can exercise any of the rights listed below at any time. Contact our support team and we will respond within 72 hours.

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Object to Processing: The right to object to your data being used for marketing purposes.
• Right to Portability: The right to receive your data in a readable, portable format.

To exercise your rights, email us at [email protected] or contact our support team via live chat. Once your identity is verified, we will fulfil your request promptly.

Microgaming strictly prohibits registration and gaming by anyone under the age of 18. We do not knowingly collect information from minors. If a minor's data enters our system for any reason, it will be permanently deleted and the account closed as soon as we become aware.

• Age verification is mandatory at the time of registration.
• Additional KYC verification is carried out on suspicious accounts.
• Any account identified as belonging to a minor will be closed immediately and all associated data deleted.
• Parents or guardians may submit complaints through support.

We operate in line with our Responsible Gaming policy to protect children online. For more details, visit our Responsible Gaming Visit the page.

Microgaming may update this Privacy Policy from time to time. Changes may occur due to business updates, new legal requirements, or service improvements. We will notify you before any significant changes take effect.

• For major changes, at least 7 days' notice will be given.
• The date of the latest update will always be displayed at the top of the page.
• Notifications will be sent via SMS to your registered mobile number or through in-platform alerts.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any objection to any part of this policy, please stop using the platform and contact support. We will arrange to close your account and delete your data.

If you have any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.

Please also read the terms and conditions related to our Privacy Policy. For more details, Terms and Conditions Visit the page.