Microgaming Terms and Conditions — Applicable to All

Microgaming (microgaming.bio) is an online gaming platform serving users in Bangladesh and surrounding regions, offering Live Casino, Sports Betting, fish games, slots, and a range of other entertainment services.

These terms and conditions apply to all services offered by Microgaming. It is every user's responsibility to read them carefully before using the platform. Our terms are developed in accordance with applicable laws in Bangladesh and international online gaming regulations.

Microgaming reserves the right to update its terms and conditions at any time. Users will be notified on the platform before any changes take effect. If you do not agree with the updated terms, you may stop using the platform.

• These terms apply to all registered and unregistered users.
• Using the platform constitutes acceptance of the Terms and Conditions.
• In any dispute, Microgaming's decision is final.

To open an account with Microgaming, you must be at least 18 years of age. Registration by minors is strictly prohibited. A national ID card or passport may be requested for age verification.

Each individual may register only one Microgaming account. Multiple accounts from the same person or household will be treated as fraud, and all associated accounts and balances will be forfeited.

• Providing accurate and truthful information at the time of registration is mandatory.
• Mobile number and email verification are mandatory.
• Your account password must be kept strictly confidential.
• You must not allow anyone else to access or use your account.
• You are required to cooperate with KYC (Know Your Customer) verification.

If suspicious activity is detected on an account, Microgaming may temporarily suspend it pending investigation. Account balances cannot be accessed during the investigation period.

Microgaming supports bKash, Nagad, Rocket, and other reliable payment methods. All deposit and withdrawal requests are processed through secure, encrypted gateways.

The minimum deposit amount is BDT 100. The minimum withdrawal amount is BDT 500. Deposits are generally instant, while withdrawals are processed within 24 to 72 hours.

• Account verification (KYC) must be completed before making a withdrawal.
• It is recommended to use the same payment method for both deposits and withdrawals.
• If a transaction is cancelled for any reason, the balance will be returned within 48 hours.
• Daily withdrawal limits are determined by account tier.
• Additional verification may be requested for suspicious transactions.

Microgaming strictly adheres to anti-money laundering policies. We are legally required to report any unusual or suspicious transactions to the relevant authorities.

All bonus offers on Microgaming come with specific terms and conditions. Claiming a bonus means you have accepted the associated terms. No disputes will be entertained after a bonus is accepted without reading its conditions.

The welcome bonus applies to the first deposit only. Any attempt to claim the welcome bonus multiple times by the same person or household will result in forfeiture of all bonuses and winnings.

• A wagering requirement (typically 20x to 30x) must be completed before bonus funds can be withdrawn.
• Bonuses are generally valid for 7 to 30 days.
• Bonuses may not be applicable to certain games.
• VIP members receive exclusive bonus and cashback offers.
• Microgaming reserves the right to modify or cancel any promotion at any time.

Separate terms apply to free spin and cashback offers. Full details for each promotion can be found on the relevant offer page.

Microgaming is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and will result in immediate account suspension and balance forfeiture.

• Operating multiple accounts under the same identity (multi-accounting).
• Abuse of the bonus system or bonus arbitrage.
• Using software or bots to manipulate game outcomes.
• Colluding with other players to influence game outcomes.
• Any attempt at hacking, phishing, or other forms of cyber attack.
• Money laundering or transacting with funds from illegal sources.
• Threatening or harassing other players or staff.

Microgaming reserves the right to take legal action if evidence of fraudulent activity is found. All transactions and gaming activity are recorded and may be used in investigations as needed.

All games on Microgaming use internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and never predetermined. Regular audits are conducted by independent third parties.

Each game has its own rules, which are clearly displayed before the game begins. It is the player's responsibility to read and understand these rules before playing. If a game is interrupted due to a technical error, Microgaming's decision will be final.

• Minimum and maximum bet limits vary by game.
• If a game is cancelled due to a connectivity issue, the bet will be refunded.
• In Live Dealer games, the dealer's decision is final.
• In Sports Betting, if a match is cancelled, the bet will be voided.

Microgaming believes gaming should be a source of entertainment — not addiction. We encourage every player to game responsibly. Your mental and financial well-being is our top priority.

Microgaming offers deposit limits, loss limits, session time limits, and self-exclusion tools. Any player can activate these features at any time.

• Set a maximum deposit limit per day, week, or month.
• Use self-exclusion to take a break from the platform for a set period of time.
• If you notice signs of gaming addiction, please reach out to our support team.
• Keep your account out of reach of minors.

For our full Responsible Gaming policy, visit our Responsible Gaming Visit the page.

Microgaming takes the protection of your personal data seriously. We use SSL encryption and advanced cybersecurity measures to keep your information safe.

Your information is used solely for service delivery, identity verification, and legal compliance. It is never sold or shared with third parties without authorization.

• Information provided at registration is stored on secure servers.
• Payment details are never stored.
• To view or delete your data, please contact support.
• For more details, please refer to our Privacy Policy.

For more details, visit our Privacy Policy Read the page.

Microgaming reserves the right to temporarily suspend or permanently close any account for the following reasons.

• If evidence of a Terms and Conditions violation or fraudulent activity is found.
• Providing false information during KYC verification.
• Account inactive for an extended period (12 months).
• At the player's own request.
• At the direction of legal or regulatory authorities.

To close your account, please contact the support team. If you have a valid balance, you will be given the opportunity to withdraw it first. Balances in accounts closed due to fraud will be forfeited.

Microgaming reserves the right to amend, update, or cancel these terms and conditions at any time. Notice will be posted on the platform at least 7 days before any changes take effect.

Continued use of the platform after updated terms take effect will be considered acceptance of the new terms. We recommend reviewing this page regularly.

• For significant changes, an SMS or notification will be sent to the registered mobile number.
• The date of the latest update will be shown at the top of the page.
• If you have any questions about the Terms and Conditions, please contact support.

These terms and conditions are available in both Bengali and English. In the event of any dispute, the Bengali version shall be considered authoritative.